Refund Policy/Refund Policy

  1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
  2. In the case of multiple purchases made by the buyer with only one order and delivered separately, the 30-day period shall run from the date of receipt of the last product.
  3. The user who intends to exercise the right of withdrawal must communicate it to Balistae Solution by explicit declaration, which can be transmitted by registered letter A/R to:

Avenue of Sport 36, Dueville (VI)

  1. The goods must be sent back to:

Avenue of Sport 36, Dueville (VI)

  1. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 8 days, including any shipping costs.
  2. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the refund until the goods have been received or until the buyer has demonstrated that he has sent the goods back.
  3. The right to withdrawal will not apply in the event that balistae solution services and products are included in the categories of art. 59 of Legislative Decree 206/2005.
  4. The site will perform the refund using the same means of payment chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.