Shipping policy

  1. Balistae Solution carries out shipments throughout Italy.
  2. Balistae Solution will only make deliveries to your home, provided at the time of purchase.
  3. The delivery is made on average within 8 days from the moment the order is confirmed by the buyer, or, if no delivery date is specified, within the estimated deadline at the time of selection of the delivery method and, in any case, within the maximum period of thirty days from the date of confirmation.
  4. If it is not possible to make the delivery, the order will be sent to the depot. In such a case, a notice will specify where the order is located and how to agree on a new delivery.
  5. If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.
  6. If the delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
  7. As a result of the resolution, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without undue delay and, in any case, within 30 days from the date of termination of the contract. The transport resulting from the termination of the contract may have additional costs that will be borne by the buyer.
  8. The shipping costs are borne by the buyer and are explicitly highlighted at the time of placing the order.